Terms of Service

Last updated: August 25, 2026

Welcome to Velzo. These Terms of Service ("Terms") govern your access to and use of the Velzo website, online store, products, and related services (collectively, the "Services").

Velzo operates its online store using Shopify, which provides the technology and infrastructure that enables us to provide the Services.

By accessing or using our Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

You must be legally permitted to use our Services under the laws applicable to you.

When using our store or placing an order, you may be asked to provide information such as your name, email address, billing information, payment information, phone number, and shipping address.

You agree that the information you provide is accurate, current, and complete.

If you create an account, you are responsible for maintaining the confidentiality of your account credentials and for all activity associated with your account.

You must not sell, transfer, or otherwise assign your account to another person.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, specifications, and other information displayed on our store are accurate.

However, product colors and appearance may vary depending on your device, screen, browser, and display settings.

Product availability, specifications, descriptions, images, and prices may change without notice.

We reserve the right to discontinue products, limit quantities, or restrict sales to particular individuals, locations, or jurisdictions where reasonably necessary.

SECTION 3 — ORDERS

When you place an order through our store, you are submitting a request to purchase the selected products.

An order is not considered accepted until Velzo has successfully processed the order and payment and has provided an order confirmation.

We reserve the right to refuse, cancel, or limit an order where permitted by applicable law, including in cases involving suspected fraud, incorrect pricing, product availability issues, or other circumstances that prevent us from fulfilling the order.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with your order.

Please review your order carefully before completing your purchase.

Returns, refunds, and exchanges are governed by our Refund and Returns Policy.

SECTION 4 — PRICES AND PAYMENT

Product prices are displayed on our website and may change from time to time.

The price applicable to your purchase is the price displayed at the time you place your order, unless an obvious pricing error has occurred.

Where applicable, shipping charges, taxes, customs duties, or other charges will be displayed during checkout or communicated as part of the order process.

Promotional offers may have additional terms and conditions. If a promotion has specific terms that conflict with these Terms, the promotion terms will apply to that promotion.

You agree to provide accurate and complete billing and payment information.

You confirm that you are authorized to use the payment method provided for your purchase.

SECTION 5 — SHIPPING AND DELIVERY

We provide estimated delivery times where available. Delivery estimates are not guaranteed unless expressly stated otherwise.

Delivery times may be affected by factors outside our reasonable control, including shipping carrier delays, customs processing, weather, public holidays, or other unforeseen circumstances.

Once an order has been handed to the applicable shipping carrier, delivery is subject to the carrier's processes and conditions.

For additional information, please refer to our shipping and delivery information provided on the website.

SECTION 6 — INTELLECTUAL PROPERTY

All content available through the Services, including trademarks, logos, text, graphics, photographs, product images, videos, audio, designs, layouts, and other materials, is owned by Velzo or its respective licensors and is protected by applicable intellectual property laws.

You may access and use the Services for personal and lawful purposes.

You may not reproduce, copy, modify, distribute, sell, publish, transmit, or commercially exploit our content without our prior written permission, except where permitted by applicable law.

The Velzo name, logo, product names, designs, and other brand elements are owned by Velzo or their respective owners.

Shopify and its related trademarks belong to Shopify.

All other trademarks displayed on the Services belong to their respective owners.

SECTION 7 — THIRD-PARTY SERVICES

Our Services may use third-party services and technologies, including payment providers, shipping providers, analytics services, advertising services, and other tools that help us operate our store.

These services may have their own terms and privacy policies.

Where a third-party service is used, your use of that service may also be subject to the third party's applicable terms.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

These links are provided for convenience and do not mean that Velzo endorses or controls those websites.

We are not responsible for the content, security, availability, privacy practices, or policies of third-party websites.

You access third-party websites at your own risk and should review their applicable terms and privacy policies.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Velzo's online store is powered by Shopify.

Shopify provides the technology and infrastructure that enables us to operate our online store. However, purchases made through our store are transactions between you and Velzo.

Shopify is not responsible for the products sold by Velzo or for the fulfillment of transactions between you and Velzo, except as otherwise required by applicable law.

SECTION 10 — PRIVACY

Your use of our Services is also subject to our Privacy Policy, which explains how we collect, use, store, and disclose personal information.

By using our Services, you acknowledge that you have reviewed our Privacy Policy.

Shopify may independently process certain information in connection with providing its services to our store. For more information, please review Shopify's applicable privacy policies.

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, or other content to Velzo ("Feedback"), you grant Velzo permission to use, reproduce, display, and publish that Feedback for purposes related to operating, improving, and promoting our Services, subject to applicable law.

You are responsible for ensuring that any Feedback you submit is accurate and does not violate the rights of another person or entity.

You must not submit content that is unlawful, misleading, abusive, defamatory, obscene, fraudulent, or infringing.

We reserve the right to remove Feedback that violates these Terms or applicable law.

SECTION 12 — ERRORS AND CHANGES

There may occasionally be errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping information, or other content on our website.

We reserve the right to correct such errors and update information when necessary.

If an obvious pricing or product information error affects an order, we may contact you to discuss the available options or cancel the affected order where permitted by applicable law.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not:

• Violate any applicable law or regulation.

• Attempt to gain unauthorized access to our systems or accounts.

• Interfere with the operation or security of the Services.

• Upload or transmit malicious code, viruses, or harmful software.

• Use the Services to conduct fraudulent or abusive activities.

• Impersonate another person or entity.

• Collect personal information about other users without authorization.

• Use automated systems to interfere with or abuse the Services.

• Copy, reproduce, scrape, or commercially exploit our website or content without permission.

• Engage in conduct that could harm Velzo, our customers, service providers, or other users.

We reserve the right to restrict or terminate access to our Services where we reasonably believe that these Terms have been violated.

SECTION 14 — AUTOMATED ACCESS AND AGENTS

You may not use automated software, bots, crawlers, agents, scraping tools, or similar technologies to access, copy, monitor, or interact with our Services in a manner that violates these Terms, interferes with our website, bypasses security measures, or places an unreasonable burden on our systems.

Nothing in this section prevents legitimate search engine indexing or other automated access that is permitted by our website's technical instructions or applicable law.

SECTION 15 — TERMINATION

We may suspend or terminate your access to our Services where permitted by applicable law if you violate these Terms or engage in activities that may harm our business, customers, systems, or other users.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

SECTION 16 — DISCLAIMER

To the extent permitted by applicable law, our Services and website content are provided on an "as available" basis.

We do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.

Product information is provided for general informational purposes. Nothing in these Terms excludes or limits any consumer rights, warranties, or protections that cannot legally be excluded or limited under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Velzo and its service providers will not be responsible for indirect, incidental, special, or consequential losses arising from the use of our Services.

Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded under applicable law, including any mandatory consumer protections.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising from your unlawful use of the Services, your violation of these Terms, or your infringement of the rights of another person or entity.

This section does not limit any rights or protections you may have under applicable consumer protection laws.

SECTION 19 — SEVERABILITY

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will continue to apply.

SECTION 20 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund and Returns Policy, Shipping Policy, and other policies referenced on our website, constitute the agreement governing your use of our Services.

If any provision conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent, except where permitted by applicable law.

Velzo may transfer or assign its rights and obligations in connection with a business transfer, restructuring, or similar transaction where permitted by law.

SECTION 22 — GOVERNING LAW

These Terms are governed by the laws applicable to Velzo's business and the jurisdiction in which Velzo is legally established, subject to any mandatory consumer protection laws that apply to you.

Nothing in these Terms limits any mandatory rights you may have under the laws of the jurisdiction where you reside.

SECTION 23 — HEADINGS

Section headings are provided for convenience only and do not affect the interpretation of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our Services, business practices, or applicable legal requirements.

The updated version will be posted on this page with a revised "Last updated" date.

Your continued use of our Services after the updated Terms become effective constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

If you have questions about these Terms of Service, please contact Velzo through the customer support contact information provided on our website.

Velzo
Email: Nawaf.Alh@hotmail.com

For questions about orders, returns, products, or other customer service matters, please use the contact options available through our website.