Shipping Policy

Last updated: August 25, 2026

At velzo, we are committed to providing a reliable and convenient shopping experience. This Shipping Policy explains how orders are processed, shipped, and delivered when you purchase products from our store.

Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully confirmed.

Once your order has been processed and shipped, you will receive a shipping confirmation with tracking information when available.

Please note that orders may take additional time to process during weekends, public holidays, promotional periods, or periods of unusually high order volume.

Shipping Times

Estimated delivery times depend on your destination and the shipping method available for your order.

For orders delivered within Saudi Arabia, estimated delivery is generally 7–15 business days after the order has been processed.

Delivery times are estimates and are not guaranteed. Delays may occur due to shipping carriers, customs procedures, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

Any available free-shipping offers will be clearly indicated on our website and will be subject to the terms of the applicable promotion.

Order Tracking

When tracking information is available, it will be provided to you by email or through your order information.

Please allow some time for tracking information to become active after your order has been shipped.

Delivery Address

Please make sure that your shipping information is complete and accurate before placing your order.

velzo is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete delivery address provided by the customer.

If you realize that you entered an incorrect address, please contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Customs and Import Charges

For international orders, additional customs duties, taxes, or import charges may apply depending on the destination country.

Any such charges, where applicable, are the responsibility of the customer unless otherwise stated at checkout.

Delayed or Lost Orders

If your order appears to be delayed, please first check the tracking information provided by the shipping carrier.

If your order has not arrived within the estimated delivery period, please contact us at Nawaf.Alh@hotmail.com so we can assist you.

Once an order has been handed over to the shipping carrier, delivery times may be affected by circumstances outside our control. We will work with the carrier where possible to help resolve delivery issues.

Damaged or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive a damaged, defective, or incorrect item, contact us as soon as possible at Nawaf.Alh@hotmail.com and provide your order number and, where appropriate, photos of the item and packaging.

We will review the issue and provide the appropriate solution in accordance with our Refund Policy.

Contact Us

If you have any questions about shipping or delivery, please contact us:

Email: Nawaf.Alh@hotmail.com

Store: velzo