Privacy policy

Privacy Policy

Last updated: August 25, 2026

At Velzo, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you visit our website, place an order, create an account, contact us, or otherwise use our services.

Velzo operates its online store using Shopify, which provides the technology and infrastructure that allows us to offer our products and services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us when you use our store, including:

  • Contact information: your name, email address, phone number, billing address, and shipping address.

  • Order information: products you purchase, order details, transaction information, returns, refunds, and exchanges.

  • Payment information: payment and transaction details necessary to process your order. Payment card information is generally processed securely by our payment providers rather than stored directly by Velzo.

  • Account information: if you create an account, we may collect your login credentials and account preferences.

  • Customer support information: information you provide when contacting us about an order, product, return, or other inquiry.

  • Device and technical information: IP address, browser type, device type, operating system, and other technical information collected when you visit our website.

  • Website usage information: pages viewed, products viewed, interactions with our website, and other information about how you use our store.

2. How We Collect Information

We may collect information from:

  • You, when you place an order, create an account, contact us, subscribe to communications, or interact with our store.

  • Automatically, through cookies and similar technologies when you browse our website.

  • Shopify and service providers, when they provide services such as payment processing, hosting, analytics, shipping, fulfillment, or customer support.

  • Other third parties, where permitted by applicable law and necessary to provide our services.

3. How We Use Your Information

We use your information only for legitimate business and service purposes, including:

Processing and fulfilling orders

We use your information to:

  • Process and confirm your orders.

  • Process payments.

  • Arrange shipping and delivery.

  • Provide order updates and notifications.

  • Process returns, refunds, and exchanges.

  • Provide customer support.

Improving our store

We may use information about how customers interact with our website to improve our products, website functionality, navigation, and overall shopping experience.

Marketing

Where permitted by applicable law, we may use your contact information to send promotional communications about products, offers, or updates.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in the message.

Security and fraud prevention

We may use information to detect and prevent fraudulent transactions, unauthorized activity, security threats, and other misuse of our services.

Legal and regulatory requirements

We may process or disclose information when necessary to comply with applicable laws, regulations, legal processes, or legitimate requests from government authorities.

4. Cookies and Similar Technologies

Velzo and Shopify may use cookies and similar technologies to operate the website, remember preferences, understand how visitors use the store, improve performance, and support relevant marketing and advertising activities.

Cookies may help us understand things such as:

  • Which pages and products are viewed.

  • How visitors navigate our store.

  • Whether products are added to a cart.

  • Whether visitors return to our website.

  • How marketing campaigns perform.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect some functionality of the website.

5. Sharing Your Information

We do not sell your personal information as a standalone product.

We may share information with trusted service providers when necessary to operate our business, including:

  • Shopify, which hosts and supports our online store.

  • Payment providers, to securely process transactions.

  • Shipping and fulfillment providers, to deliver your orders.

  • Analytics and technology providers, to help us understand and improve our website.

  • Marketing and advertising providers, where applicable and permitted by law.

  • Customer support providers, where necessary to assist you.

  • Government authorities or legal professionals, where disclosure is required or permitted by law.

These parties may process information on our behalf or independently according to their own privacy policies and applicable legal requirements.

6. Shopify

Our store is hosted on Shopify. Shopify provides the technology and infrastructure used to operate our online store and may process information relating to your use of our website and transactions.

Shopify may process information in accordance with its own privacy practices and policies.

For more information about how Shopify handles personal information, please refer to the Shopify Privacy Policy.

7. Payment Information

Payments made through our store are processed using available payment providers.

Velzo does not intentionally store complete payment card details such as full card numbers or security codes on our own systems. Payment information may be processed and stored by the relevant payment provider in accordance with its privacy and security practices.

8. International Data Transfers

Because we use Shopify and other service providers, your personal information may be processed or stored in countries outside the United Arab Emirates.

Where required by applicable law, we take appropriate measures to ensure that personal information transferred internationally receives an appropriate level of protection.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

  • Complete transactions.

  • Provide customer support.

  • Maintain business and transaction records.

  • Prevent fraud and abuse.

  • Resolve disputes.

  • Comply with legal, accounting, and regulatory obligations.

When information is no longer required, it may be securely deleted or anonymized where appropriate.

10. Your Privacy Rights

Depending on applicable law, you may have rights regarding your personal information, including the right to:

  • Request access to personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of personal information where legally permitted.

  • Request information about how your personal information is processed.

  • Withdraw consent where processing is based on consent.

  • Opt out of certain marketing communications.

Some requests may be subject to legal or regulatory limitations, and we may need to verify your identity before processing a request.

11. Marketing Communications

If you receive promotional emails from Velzo, you can unsubscribe at any time by clicking the unsubscribe link included in the email.

Even if you opt out of promotional communications, we may still contact you regarding important transactional matters, such as order confirmations, shipping updates, returns, refunds, or customer support requests.

12. Third-Party Websites

Our website may contain links to third-party websites or services.

If you follow a link to a third-party website, that website will have its own privacy practices and policies. Velzo is not responsible for the privacy, security, or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information.

13. Children's Privacy

Our store is intended for a general audience and is not directed specifically at children.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe that a child has provided us with personal information in circumstances where it should not have been collected, please contact us so that we can review and take appropriate action.

14. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or applicable legal requirements.

When we make changes, we will update the "Last updated" date at the top of this page.

We encourage you to review this page periodically to stay informed about how we protect your information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact Velzo through the customer support contact information provided on our website.

Velzo — Better Details. Better Driving.