Returns & Refunds Policy

At Velzo, we want you to be satisfied with your purchase. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

30-Day Return Policy

You have 30 days from the date you receive your order to request a return.

To be eligible for a return, the item must:

• Be unused and in its original condition.

• Be returned with its original packaging and accessories.

• Not show signs of installation, use, damage, or modification.

• Include any applicable tags, manuals, or accessories supplied with the product.

• Be accompanied by your order details or proof of purchase.

Products that do not meet these conditions may not be eligible for a refund.

How to Request a Return

Before sending any item back, please contact Velzo through our customer support channel with your order number and a brief description of the reason for the return.

Please do not send products back without receiving return instructions from us first.

Once your return request has been reviewed and approved, we will provide you with the necessary instructions for returning the item.

Damaged, Defective, or Incorrect Items

Please inspect your order when you receive it.

If your product arrives damaged, defective, or different from the product you ordered, contact us as soon as possible and provide your order number along with clear photos or videos showing the issue.

We will review the case and, where applicable, arrange an appropriate solution, such as a replacement or refund.

Non-Returnable Items

Some products may not be eligible for return due to their nature or condition after use.

This may include:

• Products that have been installed or used.

• Products damaged after delivery due to improper installation, misuse, modification, or accident.

• Products missing their original packaging or essential accessories.

• Products specifically identified as non-returnable at the time of purchase.

• Gift cards or other items that cannot reasonably be returned.

If you are unsure whether an item is eligible for return, please contact us before sending it back.

Sale Items

Unless otherwise stated on the product page, sale and promotional items are subject to the same return conditions described in this policy.

Exchanges

If you would like to exchange an item for another product or variation, please contact us first.

Depending on product availability, we may recommend returning the original item and placing a new order for the replacement.

Return Shipping

Return shipping arrangements and costs may vary depending on the reason for the return.

If the item is returned because it is defective, damaged on arrival, or incorrectly supplied by Velzo, we will review the case and provide an appropriate solution.

For returns due to a change of mind or other reasons unrelated to a product defect or fulfillment error, return shipping costs may be the customer's responsibility.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow up to 10 business days for the refund to be processed after approval. The time required for the funds to appear in your account may also depend on your bank or payment provider.

If you believe your refund has been delayed beyond the expected processing period, please contact our customer support team with your order details.

Important Note

Return eligibility is determined based on the condition of the product and the circumstances of the return. We recommend contacting Velzo before returning any item so we can provide the correct instructions and help resolve your request as quickly as possible.

Need Help?

If you have any questions about returns or refunds, please contact Velzo Customer Support and include your order number whenever possible.

Velzo — Better Details. Better Driving.